Refund and Return Policy for GlamorLuis Fishing Gear Store

Effective Date: January 3, 2025

At GlamorLuis Fishing Gear Store, we strive to provide you with the best fishing gear and exceptional customer service. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund process to ensure your complete satisfaction. Please review our policy below for information on how to return items or request a refund.

1. Return Eligibility

We accept returns on items purchased directly from our website, glamorluis.com, within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.
  • The item must not be damaged or altered in any way.
  • Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Returnable Items

The following items are non-returnable:

  • Clearance or sale items
  • Gift cards
  • Personalized or custom products
  • Items marked as “final sale” at the time of purchase

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@glamorluis.com or (617) 361-5890 to request a Return Authorization (RA) number.
  2. Carefully pack the item in its original packaging, including any tags, manuals, or accessories.
  3. Ship the item back to us at the following address:
    GlamorLuis Fishing Gear Store
    11 Belnel Rd, Mattapan, Massachusetts (MA)

4. Return Shipping Costs

The customer is responsible for the return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

5. Refund Process

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If your return is approved, we will process the refund to your original payment method. Refunds may take 5-7 business days to appear on your statement, depending on your bank or payment provider.

6. Exchanges

If you would like to exchange an item for a different size or product, please return the item for a refund and place a new order for the replacement item. Unfortunately, we do not currently offer direct exchanges.

7. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately at info@glamorluis.com or (617) 361-5890 within 7 days of receiving the item. We will provide a prepaid return shipping label for the return of the defective product and issue a full refund or replacement.

8. Cancellations

Orders can only be canceled before they have been processed and shipped. If you wish to cancel an order, please contact us as soon as possible at info@glamorluis.com or (617) 361-5890. Once an order has been shipped, it cannot be canceled, but you may return it according to our return policy.

9. Contact Information

For any questions regarding our Refund and Return Policy, or to initiate a return or exchange, please contact us at:

10. Changes to This Policy

We may update this Refund and Return Policy from time to time. Any changes will be posted on this page, along with the updated effective date.

By shopping at GlamorLuis Fishing Gear Store, you agree to the terms outlined in this Refund and Return Policy.